Help Desk Agent
Barataria or Laventille, North Central
Undisclosed
Contract
Posted On 04.24.2024
Expire On 05.31.2024 Employer
Description
- Answers Telephone Calls (service requests and inquiries).
- Logs Service Calls:
- Service Calls (CALL-INS)
- Pre-Delivery Calls
- MPS Calls
- Ensuring that Call Log Data is accurately recorded and submitted promptly.
- Ensure proper management of the initial call from the customer.
- Engagement is required for any missed SLA (Service Level Agreement).
- Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
Memory Bank Computers Ltd
https://www.memoryban...View Company Profile
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Overview
Tags
Customer Support : Call Center, General-Other: Customer Support-Client Care, Technical Customer Service
Job Requirements
- Associate degree in Business Administration
- Proficient in Microsoft Office
- Ability to Multi-task
- Ability to prepare and process data (compiling and sorting)
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