Job Title: Branch Manager

POSITION OBJECTIVE:
The Branch Manager is focused on enhancing branch sales performance while minimizing costs, and ensuring that customer service, warehouse/ distribution and other customer experience components work well to deliver a great customer value proposition. This position is based at the Sealots Branch.
 
DUTIES & RESPONSIBILITIES:

• Manage and execute activities to improve the day to day operations of the branch
• Ensure that items are adequately stocked and are priced competitively
• Supervise the Retail Manager, Warehouse Supervisor and Yard Supervisor directly- and their staff indirectly- in a manner that achieves the sales and customer satisfaction targets of the branch, while adhering to company policies
• Monitor the quality of customer service delivery and ensure that employees are maximizing opportunities to sell products
• Manage branch employee performance by coaching, motivating, counseling and disciplining employees; along with planning, monitoring and appraising job results to increase sales and ensure efficiency
• Recommend and implement ideas for promotions, and ensure that approved promotions are merchandised to the company’s standards
• Achieve pre-assigned budgets set after consultation with the Directors
• Make recommendations for improvement of all relevant departments’ and activities
• Partner with internal stakeholders to ensure the branch’s operations are efficiently managed. These stakeholders include Sales and Marketing, HR, Finance, Purchasing and Executive Management.
• Address higher level customer queries and complaints, in keeping with company policy with a view to retaining customers and enhancing their experience at the branch
• Prepare and submit weekly and monthly reports on established KPIs
• Ensure compliance with health & safety legislation
• Any other duties that are assigned by management as per job function

 
Required Knowledge, Skills and Abilities

• Degree in Business Management, Marketing, Sales or related qualifications
• Minimum 4 years’ management/ supervisory experience in the hardware sales/ FMCG industry
• Excellent customer service, leadership and collaboration skills
• Solid operational experience in managing inventory, warehouse and retail
• Ability to work in a fast paced environment
• Any other suitable combination of qualifications and experience

Required Knowledge, Skills and Abilities

• Degree in Business Management, Marketing, Sales or related qualifications
• Minimum 4 years’ management/ supervisory experience in hardware sales/ FMCG industry
• Excellent customer service, leadership and collaboration skills
• Solid operational experience in managing inventory, warehouse and retail
• Ability to work in a fast paced environment
• Any other suitable combination of qualifications and experience