Job Summary:
Responsible for accurate handling of all cash transactions, maintaining excellent customer service, and supporting daily store operations including stock handling and housekeeping.

Key Responsibilities:
Cashiering & Accounting

1. Set up cash register with float daily.

2. Perform the start of day procedure.

3. Record all bills issued from the previous day's sales.

4. Order register rolls, linx rolls and maintain schedule of cash register.

5. Accounting of daily cash sales by following up on bills issued and ensuring that no invoices are missing.

6. Complete reconciliation daily and ensure sales balances with Point of Sales Journal.

7. Perform the end of day procedure.

8. Ensure that you receive a petty cash voucher / invoice etc. when cash is taken from the register and approved by the supervisor / manager.

Customer Service

9. Assist in answering the telephone.

10. Maintain high level of professional and excellent customer service.

11. Ensure customers are served in a timely and efficient manner.

12. Follow up on customers' requests.

13. Investigate, resolve customer complaints and refer to Manager when necessary.

14. Recommend alternative products when unable to meet the customer's request.

Store Operations

15. Ensure goods are checked off and packed away promptly.

16. Prompt price changes into effect.

17. Ensure new items are displayed immediately.

18. Monitor stock (incoming & outgoing) on a timely basis.

19. Good housekeeping to be always practiced.

20. To perform any other related duties as assigned by management.

Requirements:

· A minimum of Five (5) Ordinary Level/CXC subjects inclusive of Mathematics and English Language, Grades I or II

· A minimum of two (2) years’ experience in a similar position

· Trustworthy with strong attention to detail and accuracy

· Excellent communication and interpersonal skills

· Ability to work efficiently in a fast-paced environment

· Experience and proficiency in Microsoft Office applications (Word, Excel & Outlook)

· Excellent telephone and office etiquette

· High levels of confidentiality and integrity

· Excellent organizational and time management skills

· Strong ability to work independently and as part of a team

· Good use of initiative

· Strong customer service orientation