Are you a strategic and people-focused leader with a passion for driving successful transformation? We are seeking a Change Manager to lead and embed change initiatives that support business growth, operational excellence, and cultural alignment.In this role, you will develop and execute change strategies, engage stakeholders at all levels, manage resistance, and ensure sustainable adoption of new processes, systems, and ways of working. Your ability to balance structure with empathy will be key to delivering measurable and lasting impact.

JOB OVERVIEW:
The Change Manager exists to ensure that transformation initiatives deliver sustained behavioural, operational, and cultural adoption across the Group. While programmes and projects introduce new systems, processes, and ways of working, successful outcomes depend on how effectively people understand, accept, and embed these changes.

This role provides structured, hands-on change execution for major initiatives, translating the Group’s change framework into practical actions that support readiness, engagement, and adoption. Operating within Delivery & Excellence Office, the Change Manager works closely with delivery teams and Business Units to reduce resistance, improve uptake, and ensure that change is experienced as clear, coordinated, and purposeful. The role also supports the Group’s federated change model by enabling BU leaders to fulfil their change responsibilities, while maintaining consistency with enterprise standards.

JOB RESPONSIBILITIES:
1.    Change Planning & Delivery
•    Develop and execute change management plans for assigned programmes and projects in alignment with the Group Change Management Framework.
•    Conduct change impact assessments to identify affected stakeholders, roles, processes, and behaviours.
•    Define readiness activities, adoption actions, and reinforcement mechanisms tailored to initiative scope and complexity.

2.    Stakeholder Engagement & Communications
•    Support stakeholder mapping and engagement planning to ensure appropriate involvement at all levels of the organisation.
•    Partner with Communications and Business leaders to develop clear, timely, and targeted messaging.
•    Facilitate change-related workshops, briefings, and engagement sessions.

3.    Adoption, Readiness & Training Support
•    Identify training and capability needs arising from change initiatives and support development of training plans.
•    Work with HR, Learning, and Delivery teams to coordinate training delivery and readiness activities.
•    Monitor adoption indicators, feedback, and early signals of resistance, escalating issues where required.

4.    Reporting & Continuous Improvement
•    Maintain accurate change documentation, progress updates, and adoption tracking.
•    Provide regular change status inputs to programme and project governance forums.
•    Capture lessons learned and contribute to enhancement of the Group’s change toolkit and playbooks.

EDUCATION & EXPERIENCE:
•    Bachelor’s degree in Business, Human Resources, Communications, Psychology, or related discipline
•    Change Management certification (Prosci or equivalent)
•    4–6 years’ experience supporting or leading change initiatives within complex organisations
•    Experience working alongside programme or project delivery teams
•    Demonstrated ability to engage stakeholders across different levels and functions
•    Experience in financial services or shared services environments preferred

ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION:
The Change Manager must demonstrate empathy, professionalism, and the ability to influence without authority. They must be structured, organised, and comfortable operating in complex, evolving environments. Strong listening skills, emotional intelligence, and integrity are essential to build trust with stakeholders, surface concerns early, and support constructive dialogue. The individual must balance persistence with adaptability, ensuring change actions remain grounded, practical, and aligned to enterprise objectives.

Applications will be treated with the utmost confidentiality.