Digital Marketing Associate Account Manager

Role Summary

Ascensos, a Firstsource company, is a customer management services and digital solutions provider that partners with leading global brands to deliver exceptional customer experiences. Through a blend of people, technology, data, and innovation, Ascensos supports clients across multiple industries by helping them improve customer engagement, marketing performance, and business outcomes.

We are seeking a Digital Marketing Associate Account Manager to join our growing Client Services team and become a trusted strategic partner to a portfolio of industrial clients. In this role, you will work closely with clients to understand their unique business objectives, create tailored digital marketing strategies, and collaborate with cross-functional teams to deliver campaigns that increase customer acquisition, improve conversions, accelerate revenue growth, and generate measurable return on investment.

This role is ideal for a highly collaborative, analytical, and client-focused professional who is passionate about digital marketing, relationship management, and using data-driven insights to deliver meaningful business results.

Our typical shift pattern involves: Monday to Sunday between 7 AM - 11 PM, on a rotational basis.

Please note: This position is full time and based at our site in Port of Spain, Trinidad & Tobago.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Key Responsibilities

• Serve as the primary strategic lead for a portfolio of industrial clients to cultivate strong and trusted partnerships with each of them.

• Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM).

• Partner with cross-functional teams to execute marketing campaigns, ensure alignment with client expectations, and deliver on ROI.

• Lead biweekly or monthly (dependent on program scope) client calls to review program KPIs, deliverable updates, and program progress.

• Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program.

• Address clients' questions or concerns about the performance of their program and provide strategic and tactical solutions.

• Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually.

• Collaborate with Sales to offer a holistic service that can lead to increased revenue.

• Develop, present, and implement holistic growth marketing strategies that align with the clients' goals, covering aspects like user acquisition, conversion, and revenue growth.

Qualifications & Experience

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• BSc in Marketing/Digital Marketing/Project Management

• 1–3 years’ experience in a digital marketing role; agency preferred.

• Minimum 1 year of client-facing experience.

• Minimum 1 year of project management experience.

• Knowledge of best practices for SEO/AEO, PPC, and email marketing.

• Experience with our tech stack: Google Analytics, Data Studio Reports, WordPress and/or HubSpot.

• Outstanding communication and people skills.

Nice-to-Have Experience

• B2B and/or industrial/manufacturing industry knowledge.

Benefits

• Full training & support.

• Well-being with Nozuko (virtual counselling).

• Free gym membership to Sky Gym*.

• Health insurance*.

• 24/7 Employee Assistance Programme & Wellness Hub.

• Birthday holiday (after 3 consecutive months of employment).

• Nationwide retail discounts via Medicare*.

• 'Refer a Friend' scheme.

• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).

• Employee of the Month’ Awards.

• Regular fun team-building sessions.

• A diverse & inclusive working environment.

*Available post 3-month probationary period.