Job Purpose
The Export Sales Coordinator is responsible for coordinating the end-to-end execution of export orders, ensuring alignment between internal departments, logistics partners, and customers. The role focuses on shipment readiness, execution follow-up, customer communication, and risk identification to ensure export orders are delivered accurately, compliantly, and on time. The position plays a central role in maintaining service standards across export markets by actively coordinating people, timelines, and information across the export value chain.

Key Duties & Responsibilities

Order Coordination & Production Oversight

• Coordinate export orders from confirmation through shipment readiness, ensuring alignment with customer requirements and Company standards.

• Liaise with internal teams to confirm product availability, packaging readiness, and dispatch timelines.

• Monitor order progress, validating accuracy and escalating risks or delays as required.

Export Documentation Readiness & Shipment Coordination

• Coordinate documentation and shipment timelines to ensure export readiness ahead of cut-off dates.

• Verify the accuracy and completeness of export documentation in line with shipping and regulatory requirements.

• Liaise with freight forwarders, customs brokers, and shipping partners to confirm bookings, schedules, and documentation deadlines.

• Track shipment schedules and proactively flag delays, changes, or risks impacting delivery commitments.

Customer & Distributor Communication

• Act as the primary operational point of contact for export customers and distributors.

• Provide timely and accurate updates on order status, shipment schedules, and delivery timelines.

• Proactively communicate delays, changes, or risks and coordinate issue resolution with internal teams and external partners.

Compliance & Quality Coordination

• Coordinate with Quality Assurance and Regulatory teams to ensure export orders comply with food safety, labelling, shelf-life, and destination-market requirements.

 •   Verify alignment of export packaging, labelling, and documentation with approved standards and customer specifications.

• Ensure documentation and traceability readiness to support audits, inspections, and customer       reviews.

Container Loading & Shipment Verification

• Coordinate and verify container loading to ensure accuracy, compliance with documentation, and product integrity.

• Confirm quantities, labelling, and condition prior to shipment, escalating discrepancies or damages as required.

Reporting & Execution Monitoring

• Prepare routine execution-focused export updates and trackers to provide visibility on shipments, risks, and coordination status.

• Monitor key execution indicators (e.g. shipment readiness, documentation timeliness) and flag trends or issues for review.

• Provide structured operational feedback to support continuous improvement initiatives.

Physical Demands

The role is primarily office-based. It requires prolonged periods of sitting and extensive use of a computer. There may be occasional light lifting of files or office supplies, no more than 30 to 50 pounds.

Qualifications & Experience required

• Degree in Business Administration, Supply Chain, or Logistics Management Required.

• Minimum of three (3) years’ experience in export, logistics, or shipping within a food manufacturing or distribution environment.

• Working knowledge of export documentation, customs procedures, and Incoterms.

• Proficiency in Microsoft Excel, Word, and email communication; experience with ERP systems will be an asset.