French/Bilingual Call Center Agent
- Customer Service
- Full time
- Trinidad and Tobago
- 01/16/2026
Job Overview
Date Posted:
Posted 01/16/2026Experience:
Entry LevelSalary:
UndisclosedLocation:
ChaguanasExpiration date:
01/31/2026Job Summary
CallServ is seeking fluent French/Creole-speaking Call Center Agents to support inbound/outbound customer interactions. Candidates must demonstrate strong communication skills, customer service experience, and the ability to identify and qualify potential leads during calls.
Key Responsibilities
-
Conduct inbound/outbound calls to assist customers
- Handle and resolve customer complaints in a timely manner
- Identify, escalate, and document priority issues
- Maintain accurate records via emails and call notes
- Identify and qualify potential leads during customer interactions
Minimum Qualifications
-
Minimum 5 CSEC subjects, including Maths and English or equivalent
-
Spanish/French/Creole fluency is mandatory (spoken and written)
- Strong verbal and written communication skills
- At least 6 months call center experience
- Must be 20 years or older
Skills & Competencies
- Excellent customer service skills
- Clear communication and listening skills
- Problem-solving ability
- Attention to detail
- Ability to work in a fast-paced call center environment
Only suitable candidates will be shortlisted.
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