The Role: Manages calls, mail distribution and front desk duties daily. We are seeking a dynamic and enthusiastic personable individual to join our team, serving as the first point of contact for clients and visitors. 

THE JOB
Duties include:

• Provides service excellence to internal and external customers daily

• Answering phone calls and routing them to the designated officer. 

• Receiving customers and directing them to the seating area, Teller or designated officer.

• Assisting customers by delivering clear and accurate loan information through phone calls or in-person interaction. 

• Managing the receipt and distribution of mail to the relevant persons in a timely manner. 

• Collaborating across departments to maintain efficient courier services for office operations. 

• Processing confidential documents through scanning. 

REQUIREMENTS

• Five (5) CXC or GCE O’Level passes inclusive of Maths and English

• Background in accounting and practical experience managing cash transactions

• A minimum of two (2) years’ Front Desk/Administrative experience in a similar role 

• Computer Literate – Excel and Word 

• Excellent communication skills (particularly oral and written)

• Customer Service oriented 

• Ability to evaluate priorities and multi-task

• Good organisational skills (filing, documentation flow)

• Ability to handle confidential issues