DUTIES & RESPONSIBILITIES:

As a I.T. Technician for Vibrant, you will act as the main on-site IT support for the Company forming part of a team that provides exceptional services. Your role primarily focuses on the following:

• Providing day-to-day general IT support to end users both on site and remotely as required. 

• Logging of support tickets via phone, email or in person requests, ensuring that ticket fields are populated with accurate data.

• Managing and prioritizing assigned tickets to ensure that they are actioned, resolved, and closed within the specified SLAs.

• Responding and liaising with end-users, to provide updates as necessary.

• Following up with 3rd party vendors and suppliers to ensure timely resolution of issues. 

• Contributing to the Team’s Knowledge Base, ensuring that it is updated to include resolution steps for issues identified.

• Installing and configuring hardware and software on relevant end-user devices.

• Configuring, deploying, and relocating hardware, including but not limited to Laptops, Desktops, Phones, Tablets, Printers, Scanners etc.

• Performing preventative maintenance and repair on IT equipment

• Assisting in related projects where IT input / services are required.

• Visiting Customer sites to provide Deskside assistance as required.

• Conforming to the Company’s IT procedures and policies.

KNOWLEDGE AND SKILLS:

• Between 3-5yrs years hands on experience working in a corporate environment 

• Possession of one or more I.T. Certifications such as CompTIA A+, Network +, MCSE, CCNA

• Experience with Ticketing System Tools and Remote Access Tools would be an asset.

• Knowledge of supporting common IT Systems 

• Strong knowledge of computer hardware and software –Windows 10, Microsoft Office 365 and Outlook email, antivirus and other desktop security applications, intermediate networking etc.

• Strong knowledge of business productivity tools, telephony applications and technology trends

• Analytical, Reasoning and Problem-Solving Skills 

• Ability to conduct research using a variety of information resources.

• Ability to operate with a high degree of confidentiality and discretion.

• Excellent interpersonal, communication and Time Management skills 

• Ability to work on own initiative and act independently whilst being able to work successfully as part of a team.

• Ability to represent the company in a professional manner, at all times.

• Excellent Customer Service Skills

• Willingness to learn. 

• Must have a functional vehicle to travel between customer sites.