Job Summary
The IT Technician is responsible for overseeing all technology systems across MovieTowne Mall and Cinemas, ensuring seamless operations, system security, and an exceptional customer experience through reliable and innovative IT solutions.

I.T Technician Responsibilities:

• Manage and maintain all IT infrastructure, including networks, servers, POS systems, cinema ticketing systems, and digital displays

• Ensure uptime and performance of critical systems across retail, concessions, and cinema operations

• Oversee cybersecurity measures, data protection, and system backups

• Provide technical support to mall management, cinema staff, and tenants where applicable

• Manage and optimize Wi-Fi networks for public and internal use

• Oversee cinema-specific technologies (ticketing, scheduling, projection systems integration)

• Coordinate with vendors and service providers for system upgrades and maintenance

• Monitor and update IT budgets, procurement, and asset management

• Ensure compliance with company policies and relevant data/privacy regulations

• Provide on-call support and respond to critical technology issues as required to ensure continuity of operations.

 Maintaining the display and advertising screens.

 Maintaining the audio and lighting system for the mall.

 Maintaining the computer hardware and software used by MovieTowne’s security personnel

 Entering information for new promotions into the system,

 Managing access to and the programming of the telephone system currently in use.

 Contribute to providing the best film viewing experience possible.

 Any other function that falls under the purview of this position.

I.T Technician Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 3–5+ years of experience in IT management (experience in retail, hospitality, or entertainment is a plus)

• Strong knowledge of networks, servers, cybersecurity, and POS/ticketing systems, CCTV

• Excellent problem-solving and leadership skills

• Ability to work in a fast-paced, customer-focused environment