Operations Coordinator
- Automotive, Management
- Full time
- Valsayn Curepe
- 07/11/2025
Job Overview
Date Posted:
Posted 07/11/2025Experience:
2 yearsSalary:
UndisclosedLocation:
Valsayn CurepeExpiration date:
08/02/2025Job Summary
The Operations Coordinator is responsible for overseeing ALL aspects of daily operations ensuring the efficient and smooth running of the business. This role involves managing staff, ensuring equipment upkeep, and monitoring customer satisfaction in alignment with the company’s standards. The Operations Coordinator is expected to maintain high-quality service delivery, operational excellence, and ensure compliance with safety best practices and company policies.
Educational Requirement
● Relevant training and qualifications / Diploma or Bachelor's Degree in Business Administration, Operations Management, Automotive Technology, or a related field is preferred.
● Technical or vocational training in automotive services, mechanical systems, or facility management would be an asset.
● Relevant certifications in operations, customer service, or safety management or supervisory training
Experience
● 2–5 years of experience in a service-oriented industry, such as automotive services, or facilities management.
● Prior supervisory or management experience is strongly preferred, particularly in overseeing frontline staff or multiple locations.
● Experience with equipment maintenance and basic troubleshooting of small engine machinesis highly desirable.
● Proven ability to implement operational procedures, manage schedules, and ensure quality control.
● Experience handling customer service situations, including complaints, service recovery, and customer satisfaction initiatives.
● Familiarity with health and safety regulations in a service or industrial setting is an asset.
Other Knowledge Requirements and Competencies
1. Leadership and People Management
● Ability to inspire and motivate branch managers and staff.
● Skills in coaching, mentoring, and developing talent across multiple branch locations aligning with HR practices in performance management and succession planning.
2 . Operational Excellence
● Strong understanding of operational processes across service based industries..
● Ability to identify inefficiencies and implement best practices to enhance performance.
● Includes oversight of staffing levels, employee productivity, and workforce planning, key HR functions that support operational efficiency.
3. Customer Service Orientation
● Commitment to delivering exceptional customer service and improving customer Satisfaction.
● Skills in handling customer complaints and feedback effectively.
4. Communication Skills
● Excellent verbal and written communication skills for effective interactions with staff, customers, and upper management.
● Bi- Lingual - Fluent in Spanish will be an asset
● Basic competency with software based productivity tools
● Ability to clearly convey expectations, policies and procedures, and provide constructive feedback.
● Excellent verbal and written communication skills for effective interactions with staff, customers, and upper management.
5. Problem-Solving Skills
● Strong analytical skills to identify issues and develop effective solutions.
● Ability to make quick decisions in a fast-paced environment.
6. Time Management and Organization
● Proficient in prioritizing tasks and managing time efficiently across multiple branches.
● Strong organizational skills to keep track of various operations and initiatives, including scheduling, shift planning.
7. Compliance and Safety Knowledge
● Awareness of health, safety, and environmental regulations relevant to car wash operations.
● Commitment to ensuring compliance across all branches to mitigate risks.
8. Technical Proficiency
● Familiarity with small machine equipment operation, including maintenance and troubleshooting.
● Ability to leverage technology for operational improvements and reporting.
9. Interpersonal Skills
● Strong relationship-building skills to foster collaboration and teamwork among branch staff.
● Ability to navigate conflicts and maintain a positive work environment
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