Job Description
We are seeking a detail-oriented and efficient Operations Processor to support the smooth execution of our day-to-day operational activities. This role is ideal for someone who thrives behind the scenes, ensures accuracy in every transaction, and takes pride in maintaining high standards of quality and compliance.

About Guardian General Insurance Limited
Guardian General Insurance Limited is a leading property and casualty insurance company dedicated to providing comprehensive coverage and exceptional service to our clients. With a commitment to integrity and innovation, we strive to protect what matters most to our customers and communities.

JOB OVERVIEW:

The Operations Processor – Other Lines is responsible for the efficient processing of all Commercial and Casualty policies (excluding Marine) across all contract categories in line with GGIL’s service and operating standards.

JOB RESPONSIBILITIES: 

1. Business Continuity & Administrative Duties

• To comply with all Standard Operating Procedures (SOPs) of the Quality Assurance (QA) department at all times.

• To perform accurate and efficient data entry of all assigned Commercial and Casualty policy and client information on WebSTAR as per Underwriting (UW) instructions via M-Files business processes.

• To ensure accurate and efficient preparation, printing and dispatch of Commercial and Casualty policy contracts and other key documents (e.g. schedules, invoices, certificates etc.).

• To review and reconcile information on printed documents with UW instructions on WebSTAR / M-Files prior to dispatch.

• To perform any administrative and/or other job-related duties as assigned by the Coordinator – Other Lines and Marine Processing / Team Leader / Manager – Business Process Optimization.

2. Customer Relationship Management

• To provide high levels of Hello GG Customer Service to all stakeholders (internal or external).

3. Perform any other job-related duties as assigned by the Coordinator, Team Leader or Manager.

EDUCATION & EXPERIENCE: 

• Five (5) O-Level subjects inclusive of Mathematics and English A

• Two (2) A-Level subjects

• Minimum of two (2) years in a similar data-entry role

• At least 2 years’ experience in the Insurance Industry - Property and Casualty

ADDITIONAL REQUIREMENT:

As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION: 

The Operations Processor – Other Lines should be a self-motivated individual with the ability to operate efficiently in a fast-paced environment. He / she must have a positive work ethic and must pay attention to detail. The Quality Assurer – Other Lines must also place strong emphasis on integrity, confidentiality and professionalism. He / she must be customer service-oriented and a team player, and should always be willing to go the extra mile.

Applications will be treated with the utmost confidentiality.