Role Overview

We are seeking a dedicated Recoveries Officer to join our team in Port of Spain, Trinidad & Tobago. This full-time Accounts Receivable (Collections) position involves managing a portfolio of loan receivables and ensuring timely collection of outstanding payments. The successful candidate will build relationships with existing debtors, negotiate payment arrangements over the phone, handle customer inquiries and disputes, and adhere to all company policies and procedures.

Key Responsibilities

• Manage assigned receivables and drive timely collection of outstanding balances

• Establish and maintain strong relationships with loan customers

• Negotiate payment arrangements via telephone using multiple payment channels

• Maintain accurate records of collection activities

• Address customer inquiries, disputes, and service issues in a professional manner

• Ensure compliance with all internal policies and regulatory requirements

Qualifications & Skills

• Minimum of 1 year experience in Accounts Receivable/Collections operations

• Proven ability to manage receivables aging and maintain organized, accurate record of collection activities, and provide excellent customer service

• Excellent communication, negotiation, and problem-solving skills

• Proficiency in Microsoft Office Suite is an asset

• Ability to work independently, prioritize effectively, and meet tight deadlines

• Strong attention to detail and high level of accuracy