POSITION OBJECTIVE:
The Retail Store Manager is focused on enhancing branch sales performance while minimizing costs, and ensuring that customer service, warehouse/ distribution and other customer experience components work well to deliver a great customer value proposition. This position is based at the Sealots Branch.
 

DUTIES & RESPONSIBILITIES:

• Manage and execute activities to improve the day to day operations of the branch
• Ensure that items are adequately stocked and are priced competitively
• Supervise the Warehouse Supervisor, Sales Desk Supervisor and Communicate directly with the Steel & Lumber Yard Manager to achieve sales and customer satisfaction targets of the branch, while adhering to company policies

• Manage branch employees performance by coaching, motivating, counseling and disciplining employees; along with planning, monitoring and appraising job results to increase sales and ensure efficiency
• Recommend and implement ideas for promotions, and ensure that approved promotions are merchandised to the company’s standards
• Achieve pre-assigned budgets set after consultation with the Directors
• Make recommendations for improvement of all relevant departments’ and activities
• Partner with internal stakeholders to ensure the branch’s operations are efficiently managed. These stakeholders include Sales and Marketing, HR, Finance, Purchasing and Executive Management.
• Address customer queries and complaints, in keeping with company policy with a view to retaining customers and enhancing their experience at the branch
• Prepare and submit weekly and monthly reports on established KPIs
• Ensure compliance with health & safety legislation
• Any other duties that are assigned by management as per job function

Required Knowledge, Skills and Abilities

• Degree in Business Management, Marketing, Sales or related qualifications

• Excellent customer service, leadership and collaboration skills
• Solid operational experience in managing inventory, warehouse and retail
• Ability to work in a fast paced environment
• Any other suitable combination of qualifications and experience