Job Purpose

The Sales and Business Development Officer is responsible for driving sales growth and expanding the Company’s customer base within South Trinidad, with a primary focus on industrial and hydraulic hoses, fittings, and related products and services.

The role involves identifying new business opportunities, managing existing customer accounts, understanding customer requirements, preparing and following up on quotations, providing appropriate technical and commercial solutions, converting opportunities into sales, and achieving agreed sales, revenue, and profitability targets.

Key Duties & Responsibilities

Sales & Business Development

Develop and execute an effective sales plan for South Trinidad in consultation with the Sales Manager.

Identify and develop new customers and business opportunities across the oil and gas, energy, food and beverage, manufacturing, construction, contracting, and other relevant industrial sectors.

Build and maintain strong relationships with prospective, existing, and key customers.

Conduct customer meetings and site visits to understand requirements, identify opportunities, and provide appropriate technical support.

Maintain an active sales pipeline and progress opportunities from lead generation through to conversion.

Identify cross-selling, up-selling, and bundled product and service opportunities to increase revenue.

Monitor market conditions, competitor activity, customer requirements, projects, tenders, and emerging business opportunities.

Sales & Commercial Management

Achieve monthly, quarterly, and annual sales and revenue targets while working towards agreed gross margin and profitability objectives.

Prepare and coordinate accurate quotations and proposals, incorporating relevant technical, commercial, and HSEQ requirements.

Follow up on quotations and proposals and actively pursue opportunities through to closure.

Monitor sales opportunities, quotation status, and conversion rates.

Provide accurate sales forecasts and updates on expected orders, projects, and revenue opportunities.

Collaborate with internal teams to ensure customer requirements can be met within agreed technical, commercial, and operational parameters.

Customer & Key Account Management

Develop and maintain strong relationships with key customers and assigned accounts.

Act as the primary point of contact for assigned customers and ensure requirements are communicated effectively to internal teams.

Conduct account reviews and identify opportunities to improve customer retention, strengthen relationships, and increase revenue.

Maintain a high level of customer satisfaction and proactively address customer concerns.

Receive, document, and coordinate the resolution of customer complaints.

Attend customer and site meetings as required.

Technical Sales & Customer Solutions

Apply knowledge of industrial and hydraulic hoses, fittings, and related products to assess customer requirements.

Recommend suitable products and solutions based on application, specifications, and operational requirements.

Conduct site assessments and gather technical information required for product selection and quotations.

Identify alternative or improved solutions that provide customers with greater value, reliability, efficiency, or performance.

Liaise with Technical, Operations, ParkerStore/Stores, and other relevant teams for additional technical support.

CRM, Reporting & Market Development

Maintain accurate customer, lead, opportunity, quotation, and activity information in HubSpot CRM.

Record customer visits, meetings, calls, enquiries, leads, opportunities, and follow-up activities in a timely manner.

Maintain accurate sales pipeline information and provide reliable forecasts.

Prepare required sales activity, pipeline, and performance reports within established deadlines.

Attend trade shows, conventions, customer events, and industry functions to generate business opportunities and increase the Company’s market presence.

Support approved sales, marketing, and promotional initiatives.

Provide feedback on customer demand, competitor activity, market trends, and potential business opportunities.

Internal Collaboration, HSEQ & Compliance

Work collaboratively with Sales, Operations, Technical, HSEQ, Finance, Stores, and other departments to meet customer requirements and achieve business objectives.

Communicate customer requirements, project opportunities, and anticipated demand to relevant internal teams.

Comply with the Company’s HSEQ policies, procedures, and requirements during customer visits and site activities.

Report hazards, incidents, customer concerns, and quality issues through the appropriate channels.

Participate in toolbox meetings, audits, investigations, corrective actions, and continuous improvement initiatives as required.

Protect confidential Company and customer information and maintain professional and ethical conduct.

Perform other related duties and special projects as assigned by Management.

Key Performance Indicators (KPIs)

Performance may be measured against:

Achievement of monthly, quarterly, and annual revenue and profitability targets.

New customer acquisition and growth of existing accounts.

Sales conversion rates and sales activity levels.

Number and quality of new leads generated.

Pipeline value and development.

Customer visits and sales calls completed.

Customer retention, satisfaction, and responsiveness.

Timely resolution of customer complaints.

Accuracy and timely recording of activities in HubSpot.

Accuracy of sales pipeline information and timely submission of reports and forecasts.

Qualifications & Experience

Five (5) CXC/O’ Level subjects, including English Language and Mathematics.

Minimum of three (3) years’ experience in sales or business development, preferably within an industrial, engineering, oil and gas, hoses and fittings, or related environment.

Demonstrated experience in customer relationship management, business development, account management, and converting sales opportunities into business.

Experience preparing, presenting, and following up on quotations and conducting customer site visits.

Working knowledge of industrial and/or hydraulic hoses and fittings will be an asset.

Experience working with oil and gas contractors, industrial customers, manufacturing companies, or similar sectors.

Experience using CRM systems, particularly HubSpot, will be an asset.

Valid driver’s licence and ability to travel throughout the assigned territory as required.

Additional Assets

Technical training or certification in hoses, fittings, hydraulics, fluid handling, engineering, or a related field.

Training in sales, negotiation, technical sales, business development, or key account management.

HSEQ training or awareness and knowledge of relevant industry standards, customer specifications, and technical requirements.