Job Summary

The Sales, Marketing & Customer Service Officer is responsible for driving sales growth, promoting the Company's products and services, strengthening customer relationships, and supporting marketing initiatives across the Company's operations. The incumbent will identify new business opportunities, maintain existing client accounts, deliver exceptional customer service, and contribute to the achievement of the Company's sales and marketing objectives.

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective customers to increase sales and customer retention.
• Identify new business opportunities and generate leads through networking, referrals, marketing campaigns, and customer engagement.
• Prepare quotations, proposals, presentations, and follow up with customers to secure sales opportunities.
• Promote the Company's products and services through various marketing initiatives, events, social media, and promotional activities.
• Conduct market research and competitor analysis to identify industry trends, customer needs, and opportunities for business growth.
• Achieve individual sales targets and contribute to departmental revenue objectives.
• Respond promptly and professionally to customer enquiries, complaints, and requests, ensuring a high level of customer satisfaction.
• Maintain accurate customer records, sales reports, and activity logs using the Company's systems.
• Coordinate with internal departments to ensure timely delivery of products and services and resolve customer issues efficiently.
• Assist in planning and executing advertising campaigns, promotions, exhibitions, and other marketing activities.
• Prepare regular reports on sales performance, customer feedback, marketing activities, and market intelligence.
• Represent the Company professionally during client meetings, networking events, trade shows, and other business engagements.
• Ensure compliance with all Company policies, procedures, and service standards.
• Perform any other duties assigned that are consistent with the nature and level of the position.

Qualifications & Experience

• Diploma in Marketing, Management, Business Administration, or a related field.
• A Bachelor's Degree with a major in Marketing or a related discipline from a recognised institution will be considered an asset.
• Minimum of three (3) to five (5) years' experience in sales, marketing, customer service, or a similar role.
• An equivalent combination of education, training, and relevant experience may be considered.

Knowledge, Skills & Competencies

• Strong sales, negotiation, and relationship management skills.
• Excellent verbal and written communication skills.
• Customer-focused with a commitment to delivering exceptional service.
• Strong presentation and interpersonal skills.
• Ability to identify business opportunities and develop effective sales strategies.
• Proficient in Microsoft Office Suite and CRM systems.
• Strong organisational, planning, and time management skills.
• Ability to analyse market trends and prepare sales and marketing reports.
• Self-motivated with the ability to work independently and as part of a team.
• Valid Trinidad and Tobago Driver's Permit and willingness to travel for business purposes would be an asset.

Working Conditions

• Standard business hours with flexibility to attend client meetings, promotional events, exhibitions, and networking functions outside normal working hours when required.
• Frequent travel to customer locations and Company sites may be required.

Performance Measures

• Achievement of sales and revenue targets.
• Customer satisfaction and retention levels.
• Growth in new customer acquisition.
• Effectiveness of marketing campaigns and promotional activities.
• Timeliness and accuracy of reports and customer follow-up.
• Compliance with Company policies and service standards.