JOB SUMMARY
The Senior Human Resources Officer (SHRO) reports to the Manager, Human Resources & Administration (HRAM) and supports the effective delivery of Human Resources services, programs and initiatives across the organization. The incumbent provides senior professional HR support across the employee lifecycle and first-line supervision of assigned HR staff, translating departmental priorities into coordinated operational activities. The role provides technical guidance, coaching and quality assurance and leads the implementation of assigned HR programs and initiatives in accordance with established policies and approved plans.

MAIN RESPONSIBILITIES

❖ Provides first-line supervision of assigned HR staff, including allocating and prioritizing work, monitoring deliverables, reviewing quality and accuracy, providing technical guidance and coaching, and contributing to performance assessments.

❖ Coordinates the day-to-day delivery of HR services and employee lifecycle processes, ensuring activities are completed accurately, consistently and within established policies, procedures, service standards and departmental priorities.

❖ Coordinates recruitment and selection for assigned vacancies, including advertising, shortlisting, interviewing, pre-employment activities and onboarding, and supports approved workforce resourcing, redeployment and employee transition initiatives.

❖ Provides professional guidance to employees and line management on established HR policies, procedures and employment practices and manages assigned employee relations matters, including fact-finding, grievance and disciplinary processes, escalating complex or significant matters as appropriate.

❖ Coordinates the implementation and administration of the Company's performance management process, including probation and performance improvement activities, and monitors completion, compliance and emerging performance trends.

❖ Leads the implementation of assigned employee engagement and employee experience initiatives, including surveys, recognition, wellness and culture-building activities, and analyses results to support the development and monitoring of appropriate interventions.

❖ Coordinates approved learning and development programmes, including training needs, learning plans, internal and external development activities and learning management systems, and monitors participation, expenditure and programme effectiveness.

❖ Supports the implementation of succession planning and talent management programmes, including talent reviews, succession assessments, development planning, maintenance of talent information and monitoring of agreed development actions.

❖ Supports the administration of total rewards programmes, including compensation and benefits, salary review, market benchmarking, merit and incentive exercises, job evaluation, grade and salary structures and employee recognition programmes.

❖ Coordinates employee benefits administration, including the Employee Assistance Programme, Group Life, Health and Pension Plans, and liaises with employees and service providers to facilitate effective administration and resolution of queries.

❖ Coordinates HR inputs to payroll, including employee changes, headcount reconciliation, commissions, allowances, overtime and payroll variance review, ensuring the timely and accurate submission of approved information and follow-up on discrepancies.

❖ Coordinates and reviews internal HR communications, based on the direction of the HRAM, ensuring employee notices, advisories, programme information and other HRrelated communications are accurate, consistent and aligned with approved HR initiatives, policies and organizational messaging.

❖ Supports the development, review and implementation of HR policies, procedures and guidelines; prepares and reviews employment documentation and HR correspondence; and promotes the accuracy, integrity and confidentiality of HR records and information systems.

❖ Prepares and analyses workforce reports, HR metrics and management information across key areas of the HR function and provides analysis to support planning, decision-making and management, Executive and Board/Committee reporting.

❖ Supports job evaluation, organizational development and workforce change initiatives and coordinates the preparation and maintenance of job descriptions, organizational charts and related HR documentation.

❖ Leads or coordinates assigned HR projects and programme workstreams, including implementation planning, stakeholder coordination, communication, milestone tracking and progress reporting.

❖ Provides administrative coordination for assigned Corporate Services activities within the Human Resources & Administration portfolio, including documentation, service requests, procurement-related administration, vendor follow-up and support for Facilities, Fleet, Security, HSSE and corporate activities.

❖ Supports HR budgeting, forecasting and expenditure monitoring and identifies opportunities to strengthen HR processes, controls, service delivery and employee experience.

❖ Performs any other duties and responsibilities as assigned.

REQUIREMENTS

❖ Bachelor's degree in Human Resource Management, Business Administration, Management, or a related discipline.

❖ Minimum of five (5) years' progressive professional Human Resources experience, preferably within similar industry.

❖ Diploma or certificate in Industrial Relations Management or Labour Laws.

❖ A Masters in Human Resource Management, Business Administration or a related discipline will be an asset.

❖ HR certification (e.g. SHRM-CP/SHRM-SCP, PHR/SPHR or CIPD) or change management certification is highly desirable.

❖ Certification in Occupational Health and Safety will be an asset.

KNOWLEDGE, SKILLS, AND ABILITIES

❖ Demonstrated supervisory, coaching, work coordination and quality assurance skills.

❖ Strong professional judgement and the ability to resolve operational issues and make appropriate recommendations.

❖ Strong analytical and problem-solving skills, including the ability to interpret workforce data and identify trends.

❖ Excellent written and verbal communication, interpersonal and presentation skills.

❖ Strong planning, organizational and project coordination skills, with the ability to manage multiple priorities and deliverables. 

❖ Ability to establish effective working relationships with employees, management and external stakeholders