The Systems Analyst – Enterprise Resource Planning (ERP) Solutions is responsible for reviewing, developing, configuring, and maintaining Microsoft Dynamics 365 ERP solutions to support the organization’s business operations.

The role involves performing business analysis and systems development to ensure ERP functionality meets current and future requirements, preparing and maintaining system and user documentation, supporting system audits, developing dashboards and reports through data modelling and transformation, delivering user training, and working closely with ERP user departments and in-house ICT teams to recommend and implement optimal system solutions.

 DUTIES AND RESPONSIBILITIES:

Supports, maintains and extends the ERP solution (Dynamics 365 Finance & Operations)

D365 development customization and configuration

Supports and maintains other enterprise applications such as Microsoft SharePoint and custom CRM application

Performs data modelling, data transformation and develops custom reports, dashboards and analytics in Microsoft Power BI and SQL Server

Collaborates with business units to understand requirements and translate them into technical specifications

Designs and builds applications and other IT solutions aligned with business requirements

Designs and builds RPA (Robotic Process Automation) solutions

Ensures all custom solutions are fully integrable with D365 using APIs, data entities, and approved integration frameworks

Troubleshoots application issues, performs root‑cause analysis, and deploys timely fixes

Works with the ICT infrastructure team to support upgrades, patches, testing cycles, and change management

Prepares and maintains user and system documentation

Ensures data accuracy, system security, and compliance with internal ICT standards

Conducts training with end-users on application usage, as necessary

Conducts regular research into emerging technology that can be employed to improve business operations

Contributes to continuous improvement initiatives across the organisation

REQUIREMENTS

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field

Formal training and certification in D365 (or Dynamics AX) – Consultant, Solution Architect and/ or Developer

Minimum three (3) years’ experience in a similar position in systems development and working with Microsoft Dynamics 365/Dynamics AX, data modelling and reporting

Strong Proficiency in Microsoft Power BI, SQL and data modelling

Experience with Automation Tools such as Microsoft Power Automate

Experience in C#, X++, .NET, JavaScript, or similar languages

Knowledge of Food and Feed Manufacturing operations and ERP integration requirements is desirable

Familiarity with REST APIs, integration frameworks, and cloud services (Azure preferred)

Project management skills: familiarity working with Agile project management tools (e.g. Trello or Jira) and agile principles

A working knowledge of Excel and use of basic formulas and formatting

Ability to build and maintain key relationships

Ability to translate business needs into technical solutions

Strong analytical and problem‑solving skills

Demonstrates professionalism and reliability, with the ability to manage multiple tasks and meet deadlines

Operates with integrity and accountability, taking ownership for outcomes

Demonstrates strong attention to detail and disciplined adherence to development standards

Shows initiative and accuracy in analysing requirements, delivering ERP solutions, and maintaining system documentation

Excellent verbal and written communication skills

Excellent documentation skills

Strong collaboration skills for cross‑functional teamwork

Strong desire for continuous learning and self-development