POSITION OBJECTIVE

To receive, store, pick, and distribute merchandise accurately and efficiently within the warehouse, in strict accordance with company Standard Operating Procedures (SOPs), quality control standards, and Occupational Safety and Health (OSH) regulations.

KEY DUTIES AND RESPONSIBILITIES

Receiving & Storage:

·        Receive incoming merchandise and verify quantities and condition against delivery documentation.

·        Safely unload goods and store items in designated warehouse locations to ensure easy retrieval and proper stock rotation.

·        Identify, label, and segregate damaged or non-conforming goods in the designated area for further evaluation and disposal.

·        Ensure that damaged or defective goods are not dispatched to customers unless formally authorized.

Picking, Dispatch & Inventory Support:

·        Accurately pick, stage, and prepare goods for dispatch in accordance with invoices, delivery notes, and SOPs.

·        Assist with loading outgoing deliveries while ensuring proper handling and securing of goods.

·        Support inventory control activities, including stock counts, cycle counts, and stock organization.

·        Report inventory discrepancies, shortages, or damaged stock promptly to the Supervisor.

Safety, Quality & Compliance:

·        Operate at all times in compliance with:

o   Warehouse SOPs

o   Quality Control systems

o   Occupational Safety, Health, and Environmental (OSHE) procedures

·        Properly use and wear all required Personal Protective Equipment (PPE), including safety glasses, gloves, hearing protection, hard hats, and safety boots.

·        Ensure all tools, equipment, and machinery are safely shut down, locked off, and stored correctly at the end of each workday.

·        Immediately report unsafe conditions, incidents, or near misses.

Housekeeping & Equipment Care:

·        Maintain clean, orderly, and hazard-free work areas at all times.

·        Ensure aisles, storage racks, and workstations are free from obstruction.

·        Handle equipment and tools responsibly and report faults or damage promptly.

General Responsibilities:

·        Perform physically demanding tasks, including lifting, carrying, pushing, and pulling materials as required.

·        Communicate effectively with supervisors and team members regarding workflow and task completion.

·        Perform any other related duties assigned in support of warehouse operations.

QUALIFICATIONS & EXPERIENCE

Education & Skills:

·        Minimum basic literacy and numeracy skills (reading, writing, arithmetic).

·        Ability to understand and follow written and verbal instructions.

·        Good communication skills and the ability to work cooperatively with internal staff and external parties.

Physical & Functional Requirements:

·        Good manual dexterity, vision, and hearing.

·        Ability to lift, carry, push, or pull materials as required by the role.

·        Ability to work in a warehouse environment, including standing for extended periods.

BEHAVIOURAL & PERFORMANCE EXPECTATIONS

·        Demonstrates reliability, punctuality, and attention to detail.

·        Adheres strictly to safety rules, company policies, and procedures.

·        Maintains a professional attitude and contributes positively to team operations.

WORKING CONDITIONS

·        Warehouse-based environment.

·        May require extended hours, weekends, or shift work depending on operational needs.