Description

• Log all incoming loan and fixed deposit requests;
• Verify all Know Your Customer (KYC) documents with 100% accuracy within the agreed upon timeframe;
• Contact employers of the applicants to validate employment information;
• Contact all applicant references for verification of information;
• Risk Rating of all Customers prior to Onboarding;
• Efficient updating of Highgate Lending Platform;
• Prepare all Security documents and Promissory Notes, including other supporting documentation for the Retail and Commercial teams to be executed by the customer;
• Prepare all closing documentation for the retail and commercial teams for validation and submission for disbursement;
• Complete documentation required for the accurate disbursement of Funds to Clients;
• Efficient updating of Highgate Lending Platform;
• Ensure that all closing documents are verified and confirmed with the information provided;
• Adhere to all Regulatory Compliance Guidelines, AML/CFT and Massy Finance GFC’s policies and procedures for all products and services and customer transactions by:
  • Applying the Know Your Customer (KYC) requirements
  • Ensuring Massy Finance GFC and customer information is kept secure and confidential at all times
• Prepare reports on application tracking and outstanding information daily
• Any other duties assigned.

• 5 CXC passes inclusive of Mathematics and English
• Diploma in Business Administration would be an asset
• At least one (1) year experience in a customer service role
• At least one (1) year in a similar role within a financial institution
• Proficient in use of computer applications in particular Microsoft suite of products.

• Strong communication and interpersonal skills, with a customer-first mindset • High level of ethical standards, confidentiality and integrity
• Ability to multitask and manage time effectively in a fast-paced financial environment
• Excellent organizational, planning, prioritization and time management skills • Strong analytical and problem solving abilities with attention to detail and accuracy
• Solid team player and collaborator with a commitment to reliability and dependability
• Familiarity and technical knowledge with financial products, banking services, and loan processing
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)