POSITION SUMMARY
The General Manager (GM) is the Chief Executive charged with translating Board strategy into results while protecting members’ interests, ensuring regulatory and bye-law compliance, maintaining financial prudence, and fostering organisational stability and trust. The GM is the operational leader who balances strong task-focused short-term delivery with people-focused long-term culture change to develop productive relationships between staff, management and the Board, while safeguarding the Credit Union’s integrity and service quality.

CORE COMPETENCIES & RESPONSIBILITIES

Strategic Leadership & Execution
• Lead the development, refinement and execution of the Strategic Plan, and ensure alignment of Annual Business Plans with the Board-approved Strategic Plan. 

• Monitor and report progress against KPIs, and present options/impacts to the Board per reporting schedule.

• Improve financial returns, membership growth and risk reduction to protect long-term sustainability. 

Governance & Board Liaison 
• Provide timely, candid and evidence-based advice to the Board, and keep the Board informed of operational matters while maintaining day-to-day operational independence. 

• Manage the Board–staff interface sensitively to maintain transparency and confidentiality as required.

• Provide inputs for astute decision-making, and execute Board policies and resolutions to improve governance.

Financial Management & Prudence
• Oversee budgeting and financial forecasting ensuring strict adherence to IFRS, favourable PEARLS and other applicable financial ratios within approved limits. 

• Ensure timely, accurate financial statements and transparent reporting to the Board and membership within fourteen (14) days of close of each month. 

• Approve routine transactions within delegated limits, and ensure effective management of the investment portfolio, including submission of all investments or deviations to the Board for approval.

• Ensure effective financial structure and asset quality to protect members’ investments.

Risk, Compliance & Legal Obligations
• Ensure full compliance with the Co-operative Societies Act (Chap. 81:03), bye-laws, and other statutory  regulations for financial institutions. 

• Maintain required registers, and submit statutory and audited reports on time to facilitate attestation by the Supervisory Committee.

• Ensure the timely development, maintenance and testing of business continuity and disaster recovery plans.

Operational Management & Digital Enablement
• Lead business transformation and increase organisational efficiencies through technology adoption to streamline core processes, data management and member services.

• Review and make recommendations for effective policies, procedures and operational controls. 

Brand & Business Development 
• Drive product innovation, and diversification of non-interest income to maintain a positive WCU brand identity. 

• Align WCU’s member services to its Customer Value Proposition – “Compassionate Banking Alternative” that aims to attract members through service excellence, product innovation, and wealth creation strategies.

People & Culture
• Promote a culture of integrity, accountability and member-centred service that embodies the Core Values. 

• Facilitate effective business transformation through ensuring adequate resourcing, leadership capabilities, and institutional arrangements to execute strategic imperatives.

External Relations & Reputation Management
• Lead communication and collaboration between WCU’s key stakeholders, members, relevant statutory and ad hoc Committees, representative labour union, CCULTT, all statutory bodies, etc.

• Facilitate effective stakeholder engagement and joint venture initiatives to achieve membership growth and product utility/membership participation targets.

REQUIRED SKILLS
• Strategic thinker with operational discipline, strong financial acumen and risk management capability.

• High emotional intelligence, decisive leadership, and advanced Board-level engagement skills. 

• Excellent communicator and coach with high ethical standards.

• Knowledge of Sharetec (or equivalent core banking), BI tools and digital channels is an asset.

• Proven ability to build trust and manage relationships with diverse stakeholders.

QUALIFICATIONS & EXPERIENCE
• Master’s degree or equivalent in Business Administration, Finance, Accounting, Strategic Management, or a related field; professional accounting/finance qualification is highly advantageous. 

• Minimum 5 years senior management experience in financial services or a credit union environment with proven experience in strategic execution, budgeting, and leading cross-functional teams. 

• Demonstrable experience in digital transformation projects, change management, project management and financial product innovation