JOB SUMMARY
The Human Resources Officer (HRO)reports directly to the Senior Human Resources Officer (SHRO) and provides professional and responsive Human Resources support across the employee lifecycle, within the overall direction and accountability of the Manager, Human Resources & Administration (HRAM). The incumbent coordinates and executes assigned HR processes, programmes and activities across recruitment and selection, employee and industrial relations, performance management, employee engagement, learning and development, talent and succession management, total rewards, payroll and benefits administration, HR reporting and HR information systems. The role works closely with employees, line management and the HR team to facilitate effective HR service delivery and maintain accurate and timely employee information, recordsand documentation.

MAIN RESPONSIBILITIES

❖ Coordinates assigned recruitment and employee lifecycle processes, including onboarding, probation and separation, ensuring timely and effective delivery and completion of required documentation.

❖ Provides first-line HR guidance to employees and line management on established policies, procedures, benefits and employment processes, resolving routine matters and escalating those requiring greater professional judgement.

❖ Handles routine and non-complex employee and industrial relations matters in accordance with established policies and procedures, including preparing and issuing approved correspondence, maintaining case documentation and following through on agreed actions; supports more complex matters as assigned.

❖ Coordinates assigned performance management, employee engagement, recognition, wellness and employee-experience activities and maintains relevant records, feedback and action tracking.

❖ Coordinates assigned learning and development, talent and succession activities, including programme administration, learning systems, assessments, development records and monitoring of agreed actions.

❖ Administers assigned compensation and benefits activities and supports payroll, salary and merit exercises, job evaluation and benchmarking through accurate processing, validation, reconciliation and follow-up.

❖ Prepares HR documentation and internal HR communications, including employment correspondence, employee notices, advisories and programme information, in accordance with established requirements.

❖ Maintains HR information systems, employee databases and personnel records, ensuring the accuracy, integrity and confidentiality of employee information.

❖ Prepares and analyses routine and ad-hoc HR reports, workforce information and assigned HR metrics, identifying trends, discrepancies and matters requiring further review.

❖ Supports the development, review, communication and implementation of HR policies and procedures, organizational change and workforce initiatives and maintains related job and organizational documentation.

❖ Coordinates assigned HR projects and employee programmes and supports Corporate Services activities, including stakeholder liaison, procurement coordination, vendor followup and action tracking.

❖ Supports HR budgeting and expenditure monitoring, identifies opportunities to improve HR processes and employee service delivery, ensures compliance with applicable HSSE requirements and performs other duties consistent with the nature and level of the position.

❖ Performs any other duties and responsibilities as assigned.

REQUIREMENTS

❖ Bachelor’s degree in Human Resource Management, Business Administration, Management or a related discipline.

❖ Minimum of three (3) years' professional Human Resources experience, preferably within a generalist HR environment.

❖ Diploma or Certificate in Industrial Relations Management, Labour Laws or Employment Law.

❖ Sound experience using Human Resources Information Systems (HRIS) and preparing HR reports and workforce information.

❖ Additional training in HR analytics, occupational health and safety or another relevant HR discipline would be an asset.

KNOWLEDGE, SKILLS, AND ABILITIES

❖ Sound working knowledge of Human Resources principles, practices, employment legislation and employee and industrial relations.

❖ Working knowledge of key HR disciplines, including recruitment, performance management, learning and development, employee engagement, talent management, payroll and benefits administration.

❖ Strong organizational, planning and coordination skills with the ability to manage multiple priorities and meet deadlines.

❖ Good analytical and problem-solving skills, with the ability to interpret HR information, identify trends and prepare accurate reports.

❖ Excellent written, verbal and interpersonal communication skills, including the ability to prepare professional HR correspondence and employee communications.

❖ Sound judgement and discretion in handling employee matters, confidential information and situations requiring appropriate escalation.

❖ Strong attention to detail and commitment to accuracy, quality and timely HR service delivery.

❖ Proficiency in HR information systems and Microsoft Office applications.

❖ Ability to work independently within established policies and procedures, collaborate effectively with others and build productive relationships with employees, management and other stakeholders.

EXTENT OF PUBLIC CONTACT

❖ Internal: Employees across all levels of the organization, the management team and, as required, Board committees.

❖ External: Service providers and partners, including the payroll vendor, insurance and pension plan providers, the EAP provider, recruitment agencies, training providers, auditors and regulatory agencies.

WORKING CONDITIONS AND PHYSICAL DEMANDS

❖ Long hours beyond normal office hours may be necessary.