Optical Assistant ( Couva, Chaguanas and Port of Spain)
- Health Care
- Full time
- Couva or Freeport
- 10/03/2025
- Undisclosed
Job Overview
Date Posted:
Posted 10/03/2025Experience:
1 yearSalary:
UndisclosedLocation:
Couva or FreeportExpiration date:
10/18/2025TITLE: OPTICAL ASSISTANT
DEPARTMENT: CUSTOMER SERVICE AND RETAIL CENTRES
REPORTS TO BRANCH SUPERVISOR
Job purpose
The Optical Assistant acts as a Brand Ambassador, offering an exceptional retail experience for our customers, from a warm and professional welcome to advising patients in the selection of the right products for their eyecare needs and extending to patient after-care services. They will promote our products and services in a manner that instils confidence in our customers and maintains the company standard of customer service excellence.
Duties and responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. Functions may change from time to time, as necessary to ensure the efficiency of the unit operations and to maintain a productive workday.
· Promotes Value Optical Limited consistently as the premier choice for eye examinations; spectacles, contact lenses fittings and all other optical needs.
· Acts promptly in greeting all customers; asks appropriate questions to ascertain customer needs and acts in accordance with the Company’s policy to ensure that all customer needs are met.
· Assists customers with the selection of frames by offering commentary on styles and colours; coordinating frames with facial and eye measurements and optical prescriptions.
· Utilizes creative sales techniques to sell the Company’s offering of lenses, frames, spectacles, contact lenses and related accessories based on identified customer needs.
· Educates customers on eyeglasses and contact lenses use and care.
· Responds and records all incoming customer calls and or issues escalating in a timely manner to the Branch Administrator for follow-up and or resolution as required.
· Accurately records and submits work orders, reports and any other retail documentation as required.
· With training and guidance, performs basic repairs or adjustments to spectacles for existing and customers as needed.
· Assists with the filing and maintenance of all customer information and records.
· Ensures that retail display racks are always properly and adequately stocked with frames.
· Maintains the cleanliness of all equipment and workstations daily.
· Participates in all training and educational activities necessary to fulfil at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
· Any other related duties as assigned by the, Retail Operations Manager, Branch Administrator or designated representative.
Qualifications
· Five (5) CSEC passes inclusive of Mathematics and English
· Proficient in the use of MS Office Suite/ Office 365
· Previous experience in a similar role, particularly in a fast paced, customer-driven environment will be an asset.
· Police Certificate of Character
Competencies
· Communication (Written, Verbal & Non-Verbal)
· Conflict Resolution
· Business Development and Sales
· Organisational Skills (including ability to plan and prioritise workloads to meet deadlines)
· Detail Oriented
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