Position Title: Product Specialist / Merchandiser – Hardware

Position Objective

The Product Specialist / Merchandiser is responsible for ensuring that hardware products are properly displayed, accurately priced, well-stocked, and effectively promoted to maximize sales and enhance the customer experience. The role combines strong product knowledge with merchandising excellence and customer support, while working closely with store management, sales staff, and suppliers.

Key Duties & Responsibilities

Product Knowledge & Sales Support

·        Maintain in-depth knowledge of hardware products, including features, uses, specifications, and installation requirements.

·        Provide technical guidance and product recommendations to customers and sales staff.

·        Assist customers in selecting appropriate products based on their needs, measurements, and project requirements.

·        Train and support Customer Service Representatives (CSRs) and sales staff on new and existing products.

Merchandising & Store Presentation

·        Ensure products are neatly, professionally, and attractively displayed in accordance with company standards.

·        Set up, maintain, and refresh product displays, end caps, and promotional areas.

·        Ensure shelves are fully stocked, clean, and free of damage or clutter.

·        Optimize shelf space to avoid gaps and ensure proper product visibility.

·        Monitor product rotation to reduce slow-moving or obsolete stock.

Pricing, Labelling & Inventory Support

·        Ensure all items are correctly barcoded, labeled, and priced.

·        Promptly implement price changes and promotions as instructed.

·        Conduct regular checks to identify pricing discrepancies or missing barcodes and report same to management.

·        Assist with stock counts, inventory checks, and reconciliation exercises when required.

Supplier & Market Awareness

·        Liaise with suppliers or internal departments regarding product information, displays, and promotional materials.

·        Stay informed of industry trends, new products, and customer preferences within the hardware market.

·        Provide feedback to management on customer demand, product performance, and merchandising opportunities.

Compliance & Team Collaboration

·        Adhere to company policies, procedures, and safety standards.

·        Work collaboratively with Store Managers, Supervisors, and sales teams to support store objectives.

·        Promote teamwork and assist other departments when required to ensure smooth store operations.

General Responsibilities

·        Perform any other related duties as assigned by management.

Key Accountabilities

·        Achievement of assigned sales targets and contribution to overall store revenue

·        High standards of product presentation and merchandising

·        Accurate pricing, labeling, and product information

·        Increased product visibility and sell-through performance

·        Effective product knowledge transfer to staff

·        Positive customer feedback and satisfaction

·        Compliance with company policies and safety standards of product presentation and merchandising

Required Special Skills

·        Strong knowledge of hardware products, tools, materials, and applications

·        Ability to read measurements, specifications, and product manuals

·        Merchandising and visual display skills

·        Basic inventory management and stock control skills

·        Good numerical and attention-to-detail skills

·        Ability to identify sales opportunities and product improvements

·        Proficiency in basic computer applications (POS systems, inventory tools, email)

Behavioural Competencies

·        Customer-focused with a helpful and solution-oriented approach

·        Strong communication and interpersonal skills

·        High level of integrity, honesty, and professionalism

·        Proactive and self-motivated with strong initiative

·        Ability to work independently and as part of a team

·        Adaptable and flexible in a fast-paced retail environment

·        Problem-solving mindset with sound judgment

·        Time management and organizational skills

·        Willingness to learn and stay current with product developments