Description

• Lead and manage a team of Quality Inspectors, ensuring efficient performance and adherence to company quality standards.
• Train staff on quality standards, inspection techniques, and safety procedures.
• Monitor team performance, providing coaching and feedback for continuous improvement.
• Conduct inspections of vehicles post-wash to verify service quality and customer satisfaction.
• Identify service delivery issues and implement corrective actions.
• Develop, enforce, and audit quality inspection processes and procedures.
• Track and report quality issues, customer complaints, and corrective actions.
• Maintain detailed records and generate regular quality and performance reports.
• Respond to customer feedback and ensure timely resolution of complaints.
• Ensure compliance with safety and environmental regulations, maintaining cleanliness and proper equipment use.

• Minimum two (2) years of experience in a similar role or other supervisory position
• Diploma, certification, or training in Quality Control or a related field from a recognized institution

• Strong attention to detail with a commitment to high standards.
• Proven people leadership, communication, and multitasking abilities in fast-paced environments.
• Basic computer skills for documentation and reporting.
• Ability to interact professionally with customers and address service-related concerns.
• Strong attention to detail and commitment to quality.
• Effective communication skills and customer service focus.
• Reliable, punctual, and able to work efficiently in a fast-paced, outdoor environment.
• Physically capable of standing and walking for extended periods.
• Carry out other related duties as assigned.

• Valid driver’s license and access to a reliable vehicle